Customer Service Assessments

  • Customer Service Assessments

Spectrum Customer Service Index

This assessment measures behaviors, motivators, soft skills and emotions. It is specifically designed for people who are in customer service positions.

It measures:

• 7 different key drivers that most influence a person's life choices, decisions and actions.

• 15 factors that demonstrate how people act and communicate verbally and nonverbally, both on and off the customer service job.

• 6 cognitive dimensions of customer service judgment.

• 12 emotional intelligence factors related to customer service.

• 22 soft skills that are related to superior customer service performance.

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